Refund Policy
legal disclaimer
In the rare instance that a product is damaged or faulty on delivery, please send us an email to bumziesbumbum, send a message on our website or phone us at 0768235447 within 24 hours so that we can rectify the situation immediately. Remember to include your order number and a detailed description of the problem, and we will revert as soon as possible, letting you know exactly how to proceed.
Should your item become faulty within the first 10 days, we will arrange for a courier to collect it for assessment. After 10 days you will be required to return the item at your cost.
Please note refunds and repairs are dependent on the supplier’s or manufacturer’s inspection report and need to eliminate the possibility of deliberate misuse.
Unfortunately, due to the intimate nature, once the products have left the store, whether in person or via a courier, the majority of our goods are not exchangeable or refundable for both hygiene and security reasons.
If you are unsure as to whether or not a product is right for you, please use the live chat on the website, or call us on 0768235447, where one of our consultants will gladly assist in order to avoid any mistakes or incorrect orders. In the event that products ordered via a secondary supplier require an exchange, we are obligated to fit within their exchange policies.
If the parcel is still on the way to you, or it has just arrived and the courier bag hasn’t been opened yet, you can return the products for a credit voucher. We will charge a 15% handling fee or a minimum of R149 whichever is greater. We cannot accept returns on any items of an intimate nature that have been removed from their packaging unless they are faulty.
In the event that we need to refund you in full, refunds will be issued to the person and card used on the original order and will take between 5 to 10 working days to reflect in the person’s account.
Where we are unable to replace your product due to low stock levels, we will offer you a refund by means of a fully redeemable voucher or a suitable replacement to the same/similar value. Please send us an email to bumziesbumbum, send a message on our website, or phone us at 0768235447 for any queries regarding defective products. Please include a clear description of the technical issue, order number, and date of purchase. You will receive a return email advising you on how to proceed.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.